The Future of Filler

Topping-up Filler via bank deposit has been a difficult and confusing part of the CoinJar experience. From bank transfer delays to mistyped reference numbers, Filler problems account for over a quarter of requests for help from our customers. We’ve been looking at different options to make this process easier for you, and today we’re pleased to announce the next version of Filler.

Commencing Saturday we’ll be switching to BPAY for all Filler deposits. Using your BPAY Customer Reference Number and our Biller Code, you’ll be able to recharge your Filler in a few simple clicks from any mobile or internet banking app. If your banking provider supports it, you’ll even be able to schedule regular deposits to recharge your Filler.

Preparation and Maintenance.

BPAY for Filler will be available following a short maintenance window on Saturday morning, 10 May. Although service disruption to CoinJar will be minimal, you may need to take a few steps to prepare for the switch over.

Verify your identity to use BPAY and Filler.

If you haven’t submitted your ID verification, you won’t be able to use Filler at all. You’ll need to visit CoinJar Identity Services and verify your ID if you’d like to continue using Filler. We’ll be fast-tracking ID requests so please submit a support ticket if you experience any delay in your ID verification.

If you prefer not to become ID verified, you’ll still be able to use your CoinJar for bitcoin payments. You won’t be able to deposit into Filler.

Delete saved references to CoinJar bank account details.

As we’ve previously written, our relationship with NAB ends very soon. This means the bank accounts you use today with Filler will close. We encourage you to delete saved references to prevent accidental deposits to these accounts in the future. We won’t be able to assist you in retrieving deposits sent to these accounts once they’re closed.

Try out BPAY and plan your deposits.

CoinJar will no longer support over-the-counter cash deposits from 4:00 PM (Melbourne time) on Saturday, 10 May. We understand that, for some of you who have relied on cash deposits, this will present a challenge. We encourage you to try BPAY and contact our Customer Support team should you need help.

The Future

In the coming weeks we’ll have further exciting announcements so keep your eyes on our blog, Twitter and Facebook. As always, if you have any questions or concerns please don’t hesitate to get in touch with our Customer Support team who are eager to hear from you.

Happy BPAYing!

Team CoinJar


Q&A

Please feel free to post questions and we’ll update this Q&A with further information. If you need detailed support, please contact our Customer Support team.

Does the transition to BPAY have any effect on withdrawals?

No. There is no change to withdrawals. For clarity, withdrawals will continue to take between one and three business days to reach your bank account.

Are there additional fees to use BPAY?

No. We do not charge fees when you deposit to, or withdraw from, Filler. While we’re not aware of any major financial institutions who charge their customers to use BPAY we recommend you confirm any fees with yours.

How long will a BPAY deposit take to reach Filler?

It will take between one and three business days for BPAY deposits to be available in Filler. This is dependent upon your financial institution’s processing times.

How do I use BPAY?

Head on over to our Knowledge Base for a comprehensive guide to using BPAY for Filler.

20 Comments

  1. John

    Although this is a great idea i’m sure a lot of your customers would prefer if you initiated this project but also keep cash deposits as an option.

    1. Thanks for your comments John.

      Cash deposits have long been our number one support issue. We had no influence over what happened in-branch and teller transposition errors would often mean our customers were waiting many hours while Customer Support manually located and approved their deposits.

      We understand that some of you were fond of the cash deposit option. We hope you’ll give BPAY a try and think you’ll be pleased by how simple it is to use.

      We want to ensure we provide a robust service for all our customers, one that is convenient and free from avoidable errors. This is particularly important as we grow. The BPAY approach is more convenient than cash (you can initiate a Filler top-up from anywhere via your mobile banking app) and prevents transposition issues by using validation that occurs before you send the deposit.

  2. Coin Buyer

    So what happens if I need bitcoin In an hour ?

    1. We’d recommend holding an amount of Australian dollars in Filler if you’re likely to need to acquire bitcoin urgently (in under three business days).

  3. larry mudd

    Just need some clarification on ID verification related to this. If I got my ID verified a few months ago when I joined COINJAR and started using Filler, Do I now need to get ID verified again to be able to use BPAY / FILLER from now on or does that first ID verification I went through a few month back still good enough?

    1. Hi Larry, if you’ve successfully verified your ID in the past there is no need to do so again. You can confirm your ID verification status by checking the Identification screen when you’re logged in to Filler.

  4. Scoot

    Is there any likelihood that the 1-3 business day delay in money reaching my filler account will be reduced in the future to match the quick processing times of over-the-counter cash deposits at NAB?

    1. Hi Scoot, three business days is an upper limit. We believe that, for most customers (dependent upon their financial institution), the deposit timeframes will be less than this.

      We’re looking at options to augment our current deposit process and will keep you updated via our blog and social media channels.

  5. Will

    What bank are you dealing with now?

    1. Hi Will, for making deposits in to Filler, we deal with any Australian financial institution who support BPAY. For withdrawals from Filler, we can send money to any Australian bank account capable of receiving electronic deposits via the BSB and account number standard.

  6. Richard

    BPAY is easy to use, but isn’t instant like the cash deposit.

    Deposited a number of times and never had an issue using the service. It’s a shame NAB has dropped support along with commonwealth.

    Just funny as another site I’ve used (Yesterday as moving away from coinjar currently) still allows deposits at both commonwealth bank and NAB.

    Would it be possible to get a merchant account with somewhere and accept debt card / credit card payments to allow instant funding?

    Unsure on Australia’s laws or if they consider Bitcoin a form of currency yet, but shouldn’t be an issue?

    Either way, once its instant I will be back to coinjar!

    1. Hi Richard, while cash deposits were instant for many customers, we also received a high number of support requests for customers who experienced teller issues which would in long delays receiving their deposits. These delays often exceeded three business days; the upper limit for BPAY deposits.

      We understand some customers long for instant cash deposits, and we’re looking at options for speedier processes. In the meantime, BPAY offers many of our customers next business day access to their deposits in Filler.

      On balance, we feel strongly that the combination of accuracy and speed offered by BPAY is advantageous to the majority of our customers.

  7. Bob

    if i wish to continue to use cash,and not use B-pay, what is the procedure ?

    1. Hi Bob, BPAY is our sole deposit taking facility currently. Cash deposits are no longer available.

      As I’ve written above, we’re looking at ways we can supplement our current deposit process and will keep you updated via our blog and social media channels.

  8. Aaron

    With BPAY I used to pay bills (back at uni) with Cash at the Post Office. So one would assume you can still do this as a fast method of cash depositing? Not sure how much they allow though.

    1. Hi Aaron,

      Thanks for the suggestion. Australia Post offer Post Billpay, which is a different service from BPAY. It’s something we may explore in the future.

  9. Amanda

    You guys keep harping on about the problems which some customers had when depositing cash… I’ll bet it was a very small proportion of all deposits that were troublesome!

    For the vast majority of customers – myself included – cash deposits offered:
    1. Anonymity
    2. Speed (deposits credited to accounts within 2 hours or less!!)

    If one printed out the deposit slip coinjar provided abd presented that to the teller there would be a negligible chance of a stuffup!

    I think coinjar has taken a MAJOR STEP BACKWARDS by dropping the cash deposit option and ignoring us who want this option for the reasons stated is a sure way to lose business!

    I will NOT be forced into
    1. Having myself identified (and thereby inviting an ATO audit)
    and
    2. Using a far inferior method (bpay) for doing deposits!

    You guys at Coinjar need to catch a wakeup!!

    1. Thanks for your comments Amanda.

      As we discussed in a blog post in early April, NAB have exited from the Australian Bitcoin industry. NAB previously facilitated our over-the-counter cash deposits and, once our relationship with them ended, we were no longer able to use their branches to accept cash deposits. I recommend reading the post for a full understanding of how CoinJar customers were affected.

      We knew then, as we do now, that many of our customers were fond of the cash deposit option. I’m sorry if we gave the impression that we’re ignoring those of you who enjoyed cash deposits; I can assure you we’re not. We continue to look at options to replace cash deposits and any progress will be communicated via this blog.

  10. Ian Davies

    Have to agree with everyone else. Cash deposits and quick turn around was the main feature i used in your site. I never had massive issues with depositing cash either.

    You really need to find an option for this or you I think you will lose a large proportion of your business.

    Hope you can find a solution soon.

    1. Hi Ian, thanks for your comments.

      We continue to look at options to augment BPAY deposits and replace the functionality lost when NAB exited the Bitcoin industry and removed cash deposit capabilities. We will communicate progress via this blog.

      In the meantime, most customers find BPAY deposits are available in Filler next business day. BPAY deposits have even enabled customers to top up Filler via their mobile whilst overseas. I recommend giving BPAY a go and seeing if it serves your needs whilst we explore options.

Comments are closed.