COVID-19: An update for our members

COVID-19: An update for our members

The effects of the Coronavirus COVID-19 have been felt globally – including crypto markets and the broader economy. We’d like to provide an update on how CoinJar is operating through this period.

CoinJar’s daily operations

In the early stages of the COVID-19 outbreak, our core team transitioned to working remotely. Having worked across multiple continents over the past few years, we’ve become quite proficient at operating remotely in a secure manner – and our prearranged business continuity plan has helped minimise any disruptions during this period.

CoinJar’s services

Importantly, we don’t anticipate any interruptions to CoinJar’s products or services in the coming months. Trading through CoinJar remains instant for members looking to take advantage of market opportunities. Orders through CoinJar Exchange and CoinJar Trading Desk also remain unaffected. Behind the scenes, we’re continuing to develop some exciting things we’re looking to reveal in the coming months. Although we’ve seen some significant changes to our daily work lives, it’s business as usual for CoinJar.

Wherever possible, we’re moving from paper to digital

Identification forms sent to our P.O. Boxes will see increased processing times as we limit any unnecessary collection trips. For any members required to send physical documents to us, we invite you to reach out to CoinJar Support to submit digitally.

Be cautious of potential digital threats

Please be wary of those exploiting the COVID-19 outbreak to take advantage of others during this period. Some possible threats include setting up fake cryptocurrency donation channels, or posing as representatives of agencies such as the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC). As always, continue to be cautious of false websites, software, or phishing campaigns. You can read more about potential COVID-19 threats in this article.

Our team is here to support you

CoinJar Support continues to provide assistance to any CoinJar members who require it. As always, please reach out at any time if you have any questions or concerns at all.

That’s all from us for now. Please continue to stay safe, practise social distancing, and we’ll speak again soon.

— The CoinJar Team

Don’t invest unless you’re prepared to lose all the money you invest. This is a high‑risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more:

Cryptoassets traded on CoinJar UK Limited are largely unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service. We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits.​​

CoinJar’s digital currency exchange services are operated in Australia by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC; and in the United Kingdom by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).