Meet the Support Team – Adrian and Chris

In yesterday’s post I briefly introduced Adrian and Chris, who’ve recently joined the CoinJar Customer Support team. This post is their chance to tell you a bit about themselves, why they joined CoinJar, and what they have planned for the coming months.

Adrian

Adrian

Nowadays when I’m asked what I do for a living, I don’t often get the response I’m used to. When I was at Apple working as a technician, I would usually get raised eyebrows, a polite acknowledgement of Apple’s success, quite often followed by a seemingly prearranged list of troubleshooting requests.

Since coming to CoinJar, I’m now met with a completely different response. The entire concept of Bitcoin is utterly fascinating to those not already holding BTC. My next ten minutes are usually filled with questions about how bitcoins work and what my Support role at CoinJar involves. It’s a topic that a lot of people are very excited to learn more about.

In my past experience, the true quality of a company can be measured not by their successes, but how they deal with their failures. It’s when they make a mistake, or you’re unsure about how to use their product or service, that you really give them a chance to make a difference in your personal experience.

Spending time at Apple as a technician, I got to see first hand what great Support can do. I’ve seen people come in cursing the sky, and then walking out again a short while later practically clicking their heels. It’s quite a privilege to be able to change someone’s day like that. At CoinJar, I’m intent on bringing that same level of attention and care to anyone who reaches out to us. We’re here to listen to what you have to say, and we’ll always reply with a detailed and prompt response.

One of my focuses at the moment is to vastly improve the Knowledge Base. Being a relatively small team means that our Support hours are restricted. For this reason, we want to have an extensive collection of resources for everyone to be able to refer to after hours.

So please, reach out to us if you have any questions or concerns; we’re here to help you however we can. I truly believe we’re right at the beginning of where Bitcoin is going to go – and it’s going to get crazy – but we’re here to help every step of the way.

Adrian
Support Rep
@adrspr_

Chris

Chris During my time as a systems administrator for small businesses, I was curious about many new emerging technologies.

One that stood out was Bitcoin. I began to explore early in 2012 – at first, looking into the technology behind it, then utilizing it as a mechanism to trade and profit from. At that moment, I had little understanding of the future impact it would have on the world’s financial system.

Back then the process to convert Australian Dollars to bitcoin was very difficult to say the least. I was in constant search of an easier local solution. Little did I know that the solution was CoinJar, founded just one year later. Since then CoinJar has provided me and thousands of Australians with the ability to easily buy and sell bitcoin.

During the early days of CoinJar, when they were a two man team, support was lacking. Their turnaround time was 2-3 days, which was not ideal for me and their customers. My reaction was to try and help, not just myself, but other CoinJar customers. I jumped into their open “CoinJar Support Chat” to chat with other customers and along the way I met the amazing team behind CoinJar and gained a new understanding and appreciation for their work to bring bitcoin to the forefront in Australia and the world.

My goal is to provide exceptional support to our customers and empower them through the use of bitcoin technology. I’m excited to have the opportunity to be part of that journey at CoinJar.

Chris
Support Rep
@chrisjwilsoncom

1 Comment

  1. I worked with Adrian at Apple and I want to say he is one of the most passionate and caring people I have every had the privilege to work with!

    It’s very exciting to find out that he is now part of the CoinJar family, I can now personally put a friendly face to the brand.

    Congratulations, and well done.

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