It’s an incredible time to be a part of the bitcoin industry in Australia right now. Last year I moved from New York City to Melbourne and soon after joined CoinJar Support. Over these few months I was at the the front lines of bitcoin, observing the way our customers interact with CoinJar. This experience has shaped my approach and made me realise that humanising bitcoin is key to its success. While CoinJar grew from a team of 3 to 10, my role transitioned from support to Happiness Engineer – cultivating customer and team happiness.
Part of engineering happiness for our customers is being transparent on what’s happening within CoinJar and the bitcoin community. If you follow us on Twitter or Facebook you’ll see me sharing news and helping people in our community. At the end of the week I send out CoinJar Weekly, our once-a-week digest of developments in the digital economy.
In the technical world of bitcoin our customers value trustworthiness and transparency. I work with Andrew, our Support Lead, Cade, our Creative Director, Aron, our Engineering Lead, and Sam, our Growth Strategist, to instil these values at the core of CoinJar.
A strong emotional company culture results in better internal transparency and personal responsibility. If we have these qualities as our core internal values they will reflect to our customers. I’ve started 5 minute bursts of meditation and breathing exercises with the team to help us unwind and reset our awareness.
We also use our work tools to celebrate success. We have a dedicated Yammer channel called #LittleWins, a group where we celebrate our achievements at work and in our personal lives. Taking a moment to celebrate good work keeps motivation high and has laid the foundation of a close-knit team. It’s been humbling to see and experience this collaboration over the past few months and I’m excited to continue to explore new opportunities and watch the results.